Policies

Exceptional Abilities Educational Consultation & Tutoring

Service Details and Fees – 2022-23

Each reading tutoring session is 60 minutes of direct instruction with the student. Sessions are arranged at either the tutor’s residence or at a mutually agreed meeting place, such as the client’s home or the public library. Please provide a notebook for the tutor to record what was taught, notes for parents, and any homework or review for the student to do prior to the next session.

Math tutoring sessions are 60 minutes in length, and students are asked to bring their school math binder/work and calculator (if necessary) with them for each session. Please provide a notebook for the tutor to record what was taught, notes for parents, and any homework or review for the student to do prior to the next session.

Payments:

Clients will be invoiced through Bridge The Gap Bookkeeping, on the first business day of each month for sessions booked for that month. Fees are payable upon receipt of the invoice. We follow the CBE Traditional Calendar and will follow their time off for Winter Break, Teacher’s Convention, and Spring Break. There will be no sessions on Statutory Holidays.

If you no longer wish to continue with sessions, 30 days written notice is required.

Payment is by eTransfer. A receipt will be provided upon request only.

Academic Progress:

Please email us a copy of the most recent report card and/or IPP for us to review prior to the first session. Report cards will be kept confidential and filed securely.

Covid Protocols for In-Person Tutoring Sessions

At this time, masking is optional for students for in-person sessions. Please be advised that this can change at any time in relation to Covid cases. Please consult with your tutor for their preferences.

Students will be required to use hand sanitizer (we supply) before the session begins and as needed throughout the session.

If your child or anyone in your home has any illness, symptoms, or has been in contact with someone who has had symptoms (whether they have tested positive for Covid-19 or not), please inform us. This does not mean you have to cancel your session, but instead we will do the session remotely via Google Meet and a link will be emailed to you. Because some in-person session are run out of our homes, we need to be diligent to protect our family, loved ones, and other clients. If your child exhibits any symptoms of illness (runny nose, cough, etc.) before or during the tutoring sessions, the session will be immediately ended and you will be called to pick your child up. Fees will not be refunded or the session rescheduled in these circumstances, so it is important that you communicate with us in advance and schedule a virtual session to avoid this scenario. Thank you in advance for understanding.

Cancellations:

If you need to cancel a session you will forfeit the session and there will be no refunds, as there are no make up/rescheduled sessions available. If your child is unable to attend an in-person session (due to illness or vacation), then a virtual session will be utilized via Google Meet during your regular session time.

Make up sessions will only be arranged due to instructor illness or absence.

Student and Parent Behaviour:

In order to provide a safe and supportive environment for our children, it is expected that all students and parents will act in a courteous and respectful manner. If you have any concerns about your child’s sessions, tutor, or policy, please contact Michelle directly so we can resolve the problem effectively. Any form of abuse will not be tolerated.

Homework:

If practice homework or reading is sent home, it is expected to be completed and returned by the next session; it is important this homework be completed on time to ensure the maximum benefit of your tutoring sessions.

Fees For Services Beyond Hourly Tutoring Fees :

  • Email correspondence with a third party (teachers, doctors, psychologists, etc.) – $25.00 per parent request
  • Phone correspondence with a third party – $30.00 per call with parent request
  • Preparation of formal written summary reports on student assessments and/or recommendations, doctor questionnaires, or checklists – $80.00
  • Monthly programming summary – $20.00 per request

Please note that none of the above will be provided/charged without express written request from parents/guardians (email is acceptable).

We are always available to speak to you during your child’s session, however, please note this must fall within the instruction time; additional time is not available after their allotted session. We are happy to accommodate a separately-scheduled detailed meeting to discuss questions or concerns; our hourly rate will apply.